CrewBrain offers not only personnel management and assignment planning, but also a well-designed support concept. The support services included differ depending on the plan. Deliberately and fairly designed.
In this article, we explain the available support levels, which additional options can be booked and why our model makes sense for all customers.
Why does support differ depending on the plan?
Quite simply: fairness and transparency.
Companies have different requirements. Some want to implement everything independently and only need occasional support with technical questions. Others want closer guidance, including a dedicated contact person or regular consulting.
If support were identical for all customers, we would have to price the base plans significantly higher. This would also place a burden on those who do not require extensive support.
Our model ensures that:
- Those who want more support can book it.
- Those who work independently do not pay for services they do not use.
- Prices remain fair and competitive overall.
Support levels at a glance
Essential plan: basic technical support
The Essential plan includes limited support.
- Bugs or technical errors can be reported by email.
- Reported errors are, of course, reviewed and resolved.
- Regular application support or consulting is not included.
This plan is suitable for companies that implement CrewBrain independently and only need support in the event of an error.
Standard plan: email support
The Standard plan includes regular email support.
- Support with questions about using the system
- Help with features and workflows
- Technical support
- Error analysis
Why email support is often more efficient than phone support
In practice, it becomes clear that email support is more effective than phone support in most cases.
The reasons:
- Screenshots can be sent directly.
- Configurations can be reviewed visually.
- Complex issues are documented.
- Solutions can be provided in a structured way.
Visual information is crucial, especially when it comes to software-related questions.
Enterprise plan: email & phone support
The Enterprise plan offers extended support:
- Email support
- Phone support
In addition, a dedicated contact person can be booked to provide ongoing support for the company.
This option is particularly useful for:
- Larger teams
- Complex company structures
- International organisations
Additional options for all plans
Regardless of the selected plan, various support and service options can be added.
Onboarding packages
Onboarding packages in different sizes are available for all plans.
Structured onboarding makes it much easier to get started and significantly shortens the implementation phase.
Consulting & ongoing support
Companies that would like ongoing guidance can also book consulting services.
These include, for example:
- Process optimisation
- Custom workflows
- Advanced configuration consulting
Consulting is available as an additional service for all plans.
How are prices calculated?
Prices for additional support services depend on the scope required, in particular:
- Number of hours
- Level of support
- Complexity of requirements
For precise pricing information, we recommend contacting the support team directly.
Conclusion: A flexible support model for maximum fairness
CrewBrain offers a scalable support model that is tailored to customers’ actual needs.
- Basic technical support in the Essential plan
- Full email support in the Standard plan
- Extended support with a phone option in the Enterprise plan
- Individual additional services such as onboarding and consulting
This keeps the pricing structure fair—and everyone pays only for the services they actually use.
Our Special Offer for You: Test now with an extended 45 day trial – no payment method required!
As a thank you to our readers, we are giving you a 50 % longer trial period. This means you can test CrewBrain extensively with all its features for a full 45 days free of charge. Sounds good? Then simply click on the link and register – no payment details needed!
Offer valid until revoked. Not valid for existing accounts. Please make sure that you only register your demo version via this link. If the longer trial period is not automatically assigned to your account within 3 days, simply contact us by e-mail or telephone.
“We also appreciate the very good and fast service, as well as the constant further development, whereby our individual needs are always taken into account.”
– David Floss, Operations Manager, mls magic light & sound GmbH
