Anyone who chooses CrewBrain not only gets a powerful software solution for crew management and scheduling, but also a well-thought-out support concept. The included support services vary depending on the plan. Designed consciously and fairly.
In this article, we explain the different support levels, which additional options are available, and why our model makes sense for all customers.
Why does support differ depending on the plan?
It’s simple: Fairness and transparency.
Companies have different requirements. Some want to implement everything on their own and only need occasional help with technical questions. Others prefer closer support, including a personal contact or regular consulting.
If the support were identical for all customers, we would have to calculate significantly higher base rates. This would also burden those who don’t need extensive support.
Our model ensures:
- Anyone who wants more support can book it.
- Anyone who works independently doesn’t pay for services they don’t use.
- Prices remain fair and market-appropriate overall.
Overview of Support Levels
Essential Plan: Basic Technical Support
The Essential plan includes limited support.
- Bugs or technical errors can be reported by email.
- Reported errors will, of course, be checked and resolved.
- No regular application or consulting support included.
This plan is suitable for companies that want to implement CrewBrain independently and only need support in case of errors.
Standard Plan: Email Support
The Standard plan includes regular support via email.
- Assistance with questions about the application
- Help with features and workflows
- Technical support
- Error analysis
Why email support is often more efficient than phone support
In practice, we find:
Email support is more effective than phone support in most cases.
The reason:
- Screenshots can be sent directly.
- Configurations can be reviewed visually.
- Complex issues are documented.
- Solutions can be provided in a structured way.
Especially with software questions, visual information is crucial.
Enterprise Plan: Email & Phone Support
The Enterprise plan offers extended support:
- Email support
- Phone support
Additionally, a personal contact can be booked to provide ongoing support for your company.
This option is especially useful for:
- larger teams
- complex corporate structures
- international organizations
Additional Options for All Plans
Regardless of the chosen plan, various support and service options can be added.
Onboarding Packages
Onboarding packages in various sizes are available for all plans.
Structured onboarding makes getting started much easier and significantly shortens the implementation phase.
Consulting & Ongoing Support
Companies that want continuous support can additionally book consulting services.
These include, for example:
- Process optimization
- Individual workflows
- Advanced configuration consulting
Consulting is available as an additional service for all plans.
How are prices calculated?
The prices for additional support services depend on the desired scope. In particular:
- Number of hours
- Intensity of support
- Complexity of requirements
For an exact price quote, we recommend a direct inquiry with the support team.
Conclusion: Flexible Support Model for Maximum Fairness
CrewBrain offers a scalable support model tailored to the actual needs of its customers.
- Basic technical support in the Essential plan
- Full-featured email support in the Standard plan
- Extended support with phone option in the Enterprise plan
- Individual additional services such as onboarding and consulting
This way, the pricing structure remains fair—and everyone only pays for the services they actually use.
Our Special Offer for You: Test now with an extended 45 day trial – no payment method required!
As a thank you to our readers, we are giving you a 50 % longer trial period. This means you can test CrewBrain extensively with all its features for a full 45 days free of charge. Sounds good? Then simply click on the link and register – no payment details needed!
Offer valid until revoked. Not valid for existing accounts. Please make sure that you only register your demo version via this link. If the longer trial period is not automatically assigned to your account within 3 days, simply contact us by e-mail or telephone.
